Shipping & Returns Policy

Last Updated: May 2026

Our Commitment

Every specimen in The Blevins Collection is carefully selected, authenticated, and packaged with museum-quality materials. We want you to be completely satisfied with your purchase.

Returns Policy

Return Window

Items may be returned within 14 days of delivery for a full refund of the merchandise cost.

Conditions for Return

To be eligible for return, items must:

Be returned in the same condition as received
Include all original packaging, documentation, and materials
Include the specimen identification card and provenance documentation
Be shipped with tracking and insurance (your responsibility)

How to Initiate a Return

Contact us within 14 days of delivery at info@bnhgallery.com
Provide your order number and reason for return
Receive return authorization and shipping instructions
Package the specimen securely following our guidelines
Ship with tracking and insurance (recommended)

Please contact us before returning any item.

What We Refund

Standard Returns (buyer's choice):

Full merchandise cost
Return shipping costs are the buyer's responsibility
Credit card processing fees (approximately 3%) are not refunded

Store Credit Option:

If you choose store credit instead of a refund, we will include the credit card processing fees (3%) in your credit amount.

Returns Due to Our Error:

If we made an error (incorrect item shipped, specimen materially misrepresented, damage during shipping), we will refund:

Full merchandise cost
Original shipping costs
Return shipping costs
Credit card processing fees

Material Misrepresentation

We will accept returns and issue full refunds if:

Specimen is not as described (authentic vs. replica)
Significant undisclosed damage, repair, or restoration
Incorrect species or geological period identification
Provenance documentation is inaccurate

Refund Processing

Refunds will be issued within 7-10 business days after we receive and inspect the returned item. Refunds are processed to the original payment method.

Items That Cannot Be Returned

Custom orders or specially sourced specimens
Specimens held beyond the 14-day return window

Shipping Policy

Handling Time

Most orders ship within 3-5 business days of purchase.

Extended handling times may apply for:

Large or fragile specimens requiring custom crating
Specimens requiring additional authentication documentation
Orders placed during high-volume periods

We will notify you if your order requires extended handling time.

Shipping Methods

We ship via:

USPS Priority Mail (domestic, tracking included)
UPS Ground (larger items, signature required)
Freight carriers (large specimens, custom crating)

All shipments include tracking numbers.

Shipping Costs

For standard orders, shipping costs are included in the purchase price and will not be charged separately at checkout. For oversized, freight, or special-order shipments, additional shipping fees may apply and will be quoted before you complete your purchase.

Insurance

For standard orders, shipping insurance is included and covers loss or damage during transit. High‑value or specialty shipments may require additional insurance, which will be discussed and confirmed with you before shipment.

Packaging

We package all specimens with museum-quality materials following industry best practices:

Secure interior padding and cushioning
Reinforced boxes or custom wooden crates (when needed)
Specimen protection materials
Fragile and directional handling labels

Large or fragile specimens may require custom wooden crating. Additional handling time and costs apply. We will notify you before building custom crates.

Domestic Shipping (United States)

Delivery Times

USPS Priority Mail: 2-3 business days (after handling)
UPS Ground: 3-5 business days (after handling)
Freight: 5-10 business days (after handling)

Note: Delivery times are estimates. We are not responsible for carrier delays.

Tracking

All domestic shipments include tracking numbers. You will receive tracking information via email when your order ships.

International Shipping

We currently ship within the United States only.

International shipping may be available for select specimens. Please contact us at info@bnhgallery.com to inquire about international orders.

If international shipping becomes available:

All customs paperwork will be accurately completed
Items will be properly declared with the correct tariff codes
We will not falsify customs declarations under any circumstances
Buyers are responsible for all duties, taxes, brokerage fees, and import charges
Buyers must comply with all import regulations in their country
Delivery times vary by country (typically 7-21 business days)

Lost or Damaged Shipments

Damaged in Transit

If your specimen arrives damaged:

Do not discard packaging - Keep all boxes, packing materials, and contents
Document damage immediately - Photograph the damaged specimen, packaging, and shipping box
Contact us within 7 days at info@bnhgallery.com
Provide photos - Email clear photos of all damage
File insurance claim - We will assist with the insurance claim process

Insured shipments: Compensation determined by insurance company

Lost Shipments

Domestic: Packages are considered lost if not delivered within 30 days of shipment

International: Packages are considered lost if not delivered within 60 days of shipment

If your package is lost:

Contact us immediately
We will conduct a trace with the carrier
For insured packages, we will file a claim

Order Cancellations

Before Shipment

You may cancel your order before it ships by contacting us at:

Email: info@bnhgallery.com
Phone: (425) 628-0644

Cancellation refunds:

Full merchandise cost refunded
Credit card processing fees (approximately 3%) are not refunded
Choose store credit to receive full amount including processing fees

After Shipment

Once an order has shipped, it cannot be cancelled. You may return the item following our standard return policy.

Reservations & Deposits

How to Reserve a Specimen

For high-value specimens or items requiring extended consideration:

Deposit required: 20% of specimen cost (non-refundable)
Hold period: We can hold the specimen for up to 30 days
Full payment due: Within 30 days of reservation
Shipping: Specimen ships after full payment is received

Deposit refund exceptions: The 20% deposit is refundable only if we are unable to ship the specimen due to loss or damage while in our possession.

Payment Terms

Accepted Payment Methods

Credit cards (Visa, Mastercard, American Express, Discover)
PayPal (when available)
Wire transfer

Currency

All prices are listed in U.S. Dollars (USD). All payments are processed in USD.

Sales Tax

Sales tax will be added to orders shipped to addresses in Washington State or other states where we have tax obligations.

Authenticity Guarantee

We guarantee the authenticity of every specimen we sell. We only work with the most trusted sources, and every piece comes with our full backing. Every authentic specimen includes:

✓ Written authenticity guarantee
✓ Provenance documentation
✓ Specimen identification card
✓ Geological context and age information
✓ Custom specimen story booklet

If our representation of authenticity or condition is ever inaccurate, the specimen can be returned for a full refund at any time, no questions asked. All authentic specimens comply with AAPS (Association of Applied Paleontological Sciences) ethical standards.

Contact Us

Questions about shipping or returns?

Email: info@bnhgallery.com
Phone: (425) 628-0644
Response Time: Within 1-2 business days

Important Notes

Handling Fragile Items

Fossils are delicate natural specimens. Please:

Inspect packages immediately upon delivery
Handle with care when unpacking
Contact us with any concerns before attempting repair
Follow care instructions provided with specimen

Legal Compliance

All specimens are:

Legally collected
Ethically sourced following AAPS standards
Properly documented with provenance
Legal to own, sell, and ship within the United States